Terms and conditions

Welcome to Griffsbargains.co.uk! Please read these terms and conditions carefully before using our website. By accessing or using our website, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, you should not use our website.

Griff's bargains customer privacy notice

This privacy notice explains how we handle your personal information at Griffsbargains.co.uk. Your privacy is important to us, and we are committed to protecting your data.

Contact details

Post: 70 Marine Road West, MORECAMBE, Lancashire, LA4 4ET, GB

Telephone: 0359079060

Email: robertgriffiths1986@gmail.com

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details
  • Addresses
  • Date of birth
  • Purchase or account history
  • Payment details (including card or bank information for transfers and direct debits)
  • Credit reference information
  • Account information
  • Website user information (including user journeys and cookie tracking)
  • Identification documents
  • Information relating to compliments or complaints
  • Information relating to sponsorship

We collect or use the following information for the operation of customer accounts and guarantees:

  • Names and contact details
  • Addresses
  • Payment details (including card or bank information for transfers and direct debits)
  • Purchase history
  • Account information, including registration details
  • Information used for security purposes
  • Marketing preferences

We collect or use the following information to prevent, detect, investigate or prosecute crimes:

  • Names and contact information
  • Customer or client accounts and records
  • Video and CCTV recordings of public areas (including indoor and outdoor spaces)
  • Audio recordings of public areas (including indoor and outdoor spaces)
  • Video and CCTV recordings of private or staff only areas
  • Audio recordings of private or staff only areas
  • Call recordings
  • Financial transaction information

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details
  • Addresses
  • Marketing preferences
  • Location data
  • Recorded images, such as photos or videos
  • Call recordings
  • Purchase or viewing history
  • IP addresses
  • Website and app user journey information
  • Information relating to sponsorship
  • Records of consent, where appropriate

We collect or use the following information for research or archiving purposes:

  • Names and contact details
  • Addresses
  • Location data
  • Recorded images, such as photos or videos
  • Call recordings
  • Purchase or viewing history
  • IP addresses
  • Website and app user journey information
  • Personal information used for administration of research
  • Personal information used for the purpose of research
  • Records of consent, where appropriate

We collect or use the following information to comply with legal requirements:

  • Name
  • Contact information
  • Identification documents
  • Financial transaction information
  • Any other personal information required to comply with legal obligations
  • Safeguarding information

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details
  • Address
  • Payment details
  • Account information
  • Purchase or service history
  • Video recordings of public areas
  • Audio recordings of public areas
  • Video recordings of private or staff only areas
  • Audio recordings of private or staff only areas
  • Call recordings
  • Relevant information from previous investigations
  • Customer or client accounts and records
  • Financial transaction information
  • Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

  • Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
  • Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
  • Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
  • Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
  • Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    • I require this information to process orders online legally and safely. Also to keep records in case of returns.
  • Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information to prevent, detect, investigate or prosecute crimes are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for research or archiving purposes are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for legal requirements are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Where we get personal information from

  • Directly from you
  • Third parties:
    • Search engines.

How long we keep information

We store your personal information for 365 days of purchase.

Who we share information with

Others we share personal information with:

  • Professional or legal advisors
  • Financial or fraud investigation authorities
  • Relevant regulatory authorities
  • Warranty and guarantee providers
  • Publicly on our website, social media or other marketing and information media
  • Suppliers and service providers

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Returns, refunds and faulty products

In the UK, standard returns and refund rights are governed primarily by the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Your rights depend on whether the item is faulty or if you have simply changed your mind. 

 

1. Returning Faulty Goods

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. 

  • Within 30 Days: You have a legal "short-term right to reject" faulty goods for a full refund.
  • Between 30 Days and 6 Months: The retailer must be given one opportunity to repair or replace the item. If this fails, you are entitled to a full or partial refund.
  • After 6 Months: You may still have a right to a repair or replacement for up to six years (five in Scotland), but you must prove the fault was present at the time of purchase. 

 

2. Changing Your Mind (Non-Faulty Items)

Rights differ significantly based on how you purchased the item: 

  • Online, Phone, or Mail Order: You have a legal 14-day "cooling-off period" to notify the seller of a return. You then have a further 14 days to send the item back (total of 28 days).
  • In-Store: There is no legal right to return an item just because you changed your mind. However, many retailers offer a 28-day "goodwill" return policy as standard. 

 

3. Exclusions

Certain items are generally non-returnable unless they are faulty: 

  • Personalised or custom-made goods.
  • Perishable items (e.g., food, flowers).
  • Hygiene-sensitive items if the seal is broken (e.g., earrings, underwear).
  • Unsealed software, CDs, or DVDs. 

 

4. Proof of Purchase and Refunds 

  • Proof of Purchase: While a receipt is standard, for faulty goods you only need proof of payment, such as a bank statement.
  • Refund Timelines: Once a return is agreed, retailers must typically refund you within 14 days.
  • Delivery Costs: For online returns of non-faulty items, retailers must refund the standard delivery cost, but you may have to pay the return postage unless the retailer offers it for free. 

For further assistance, you can consult GOV.UK's guide on consumer rights or contact the Citizens Advice Consumer Helpline. 

 

 

 

 

Guarantees and warranties

The manufacturer will provide details regarding the guarantees and warranties offered on our housewares and electronics. We stand behind the quality of our products. More information will be available soon.